Returns & Refunds
If for any reason you are not satisfied with your product, you have 60 days from the date of purchase to return it and request a refund. Below are the conditions for returning products purchased on joinmaxerect.com:
Step 1:
A return authorization must be requested and approved within 60 days from your date of purchase.
Step 2:
Ship the item back, then send us the tracking number by email so we can track your return. Shipping costs must be paid by you. You must return the product within 14 days of receipt to the address provided.
Step 3:
To be eligible for a refund, returned products must be in good condition (not damaged or broken). All products — whether opened or unopened — must be returned with all original accessories included.
Return address:
11870 62nd St. N Largo, FL 33773
Step 4:
Once we receive and inspect your return, we will send you a confirmation email. If your return is approved, your refund will be processed and credited to your original payment method within a few days.
Non-returnable items
- Gift cards
- Downloadable software products
- Some health and personal care items
Note: Please do not send your purchase back to the manufacturer.
Partial refunds (where applicable)
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, that is damaged or missing parts for reasons not due to our error
- Any item returned more than 60 days after purchase
Late or missing refunds
If you haven't received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at contact@joinmaxerect.com
Sale items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.
Still have questions?
Contact our customer service team at contact@joinmaxerect.com